The security of your personal information is important to us. We do not hold any liability for any personal data or any sensitive information you provided.
We follow generally accepted industry standards to protect the personal information submitted, both during transmission and once we receive it. However, no transmission method over the Internet, or method of electronic storage, is 100% secure. Therefore, while our goal to use commercially acceptable ways to protect your personal information, we cannot guarantee it is absolutely secure. Please keep it in mind before submitting any information about yourself. Please note that information that you voluntarily make public in your user profile, or which you disclose by posting comments or inserting of the Content will be publicly available and viewable by others. We do not hold any liability for any information that you voluntarily choose to be public through such and/or other explicit actions.
We only use personal information collected through the PROJECT and our Services for the purposes described in the Terms monosnap.com. For example, we may use the information we collect:
- to provide our Services or information you request, and to process and complete any transactions;
- to respond to your emails, submissions, questions, comments, requests, and complaints and provide customer service;
- to monitor and analyze PROJECT usage and trends, and to personalize and improve PROJECT and our users’ experiences on our sites, such as providing ads, Content, Materials, or features that match their profiles or interests, and to increase PROJECT functionality and user-friendliness;
- to send you confirmations, updates, security alerts, and support and administrative messages and otherwise facilitate your use of, and our administration and operation of, our site; and for any other purpose for which the information was collected.
We will not share the personal information we collect from you through PROJECT or our Services with third parties, except as described in the Terms. For example, we share information as follows:
- with service providers who are working with us in connection with the operation of our site or our Services;
- when you give us your consent to do so, including if we notify you on PROJECT that the information you provide will be shared in a particular manner including by Facebook Open Graph API and you provide such information;
- when we believe in good faith that we are lawfully authorized or required to do so or that doing so is reasonably necessary or appropriate to comply with the law or legal processes or respond to lawful requests or legal authorities, including responding to lawful subpoenas, warrants, or court orders
You might be interested in inviting random people whom you do not know but with whom you are interested in communicating through our products. In this event, please make sure you truly wish to share any of your information or data with such a person. Once you provide the information to such a person, we will not be able to guarantee that this person will not use this information against you, trade it, or misuse it in any other way. We will not be able to prevent such misuse, nor will we be liable for it. We will only be able to block the account or delete the account of any user who violates our Privacy policy. However, once any information is provided by you directly to any person who is your friend or not through our products, we are not responsible for any consequences.
Certain information about users can be gathered automatically and stored inside log files. This information might include Internet protocol (IP) addresses, the browser type, Internet service providers (ISP), referring/exit pages, operating systems, date/time stamps, and clickstream data. However, this information doesn't identify individual users and we use it exclusively to analyze trends, to administer the site, to track user movements around the site as a whole to improve the services provided. We do not link this automatically collected data to any personally identifiable information.
Your information with limited access rights (including personal information) can only be accessed by our authorized employees or consultants or the concerned group entities that need to have access to this data in order to be able to fulfill their given duties. However, we shall take appropriate organizational and technical measures to protect your personal data provided to it or collected by it with due observance of the applicable obligations and exceptions under the relevant legislation.
We will retain your information for as long as is necessary to: fulfill any of the Services we provide or comply with applicable legislation, regulatory requests and relevant orders from competent courts.
If you have any questions or suggestions regarding our Privacy policy, please contact us at: support@monosnap.com.
This Privacy policy of the PROJECT is a legal part of the Terms of Service of the PROJECT.
Addition to Privacy Policy
General. This Addition to Privacy Policy explains how Monosnap collects, uses, stores, processes and safeguards the information obtained from our users, visitors and partners (collectively, "You" or "User"). Also, it tells about your rights and choices with respect to your information. We care about your privacy and want to make sure you’re aware of your options to control your data on Monosnap. Please read this Addition to the Policy carefully to get our purposes for collecting and using information about you.
How Monosnap collects the information?
Account information. Monosnap account allows you to upload and store your files on the Monosnap cloud storage in a public way. For full experience and access to external services, we recommend creating a Monosnap account. After creating an account on the Monosnap, we collect the next data:
- Your nickname
- Contact information (your email)
- And other information you provide during registration
Your nickname will be available to all users by a link on the file page. You can always update this information in the Monosnap Storage > Settings > Account.
Your content. Monosnap allows saving files on your device and upload them to Monosnap storage or third-party services. All files may be uploaded to Monosnap storage or third-party services only after login into the service in the Monosnap app or extension settings. All files are uploaded to Monosnap storage or third-party services only manually by you by default. This means that Monosnap doesn't upload your files or backup copies without your knowledge.
1. If you save files via Monosnap on your device. We know nothing about this file and don't collect any information.
2. If you use Monosnap cloud storage, Monosnap collects and stores your uploaded files and information about files: filename, upload data, and a number of views. All this information about your files in the Monosnap storage will be available to all users by a link for downloading, copying, and adding to their own Monosnap account. All uploaded files to Monosnap storage are hidden from the search engines until you share or manually publish links on your files in third-parties services and websites. These files may be indexed by search engines and be republished on the Internet. You can always delete or edit your content in the Monosnap cloud storage.
3. If you use third-party services with Monosnap. Monosnap uploads files directly to the third-party or your own service, avoiding Monosnap servers. This means that Monosnap doesn't collect any information about these files. We recommend carefully learning the Terms and Privacy Policy of the third-party service that you use for file upload and store.
If you want to change this behavior or automatically upload backup copies, please contact sales@monosnap.com to discuss the required features and custom agreement for your company.
Communications. If you communicate with us via the Monosnap app, you send us information about your account and information about your device: operating system, Monosnap version, and hardware data. You may also send us Monosnap application logs with your settings, Monosnap application errors, and your activity in the Monosnap application, which can help us understand your issue, for example. We can receive this information only if you send feedback with logs. You can disable this option in the feedback preferences.
Device Information. We collect information about your device, including IP address, operating system, Monosnap's version, web browser type, language codes. We use this information to develop, test, improve, and customize the Monosnap interface for your device.
We place an anonymous unique identifier on the device of individuals that accesses to Monosnap service. This identifier isn't connected to your Monosnap account or any other data. This identifier helps to analyze how our service influences the customer experience and control license checking.
License checking. If you are using Monosnap service under free or non-commercial types of licenses. We will analyze information about the system environment to indicate corresponding to non-commercial usage. The corresponds to non-commercial usage is calculated in scores that define the usage purpose of the Service. Monosnap automatically analyses the system environment publicly available for all applications to determine corresponding to the non-commercial environment. The corresponds to the non-commercial environment is calculated in commercial scores that define the usage purpose of the Service. If the commercial score exceeds 1, the Monosnap system automatically adds the device to the review. This collected information isn’t attached to user accounts.
We don’t analyze the system environment if you are using commercial or enterprise plans.
If we suspect a violation and commercial use of the Service, we will inform your device and provide solutions.
If you think there is a mistake, and you are using the Service for non-commercial purposes, you may ask for a review of an automatic solution via the Support Services. We will analyze your request and provide information about the final decision.
Technical Information about permissions. We collect only information and require permissions only for user-facing functionality. Below we provide permission tables with explanations:
| Required permissions | What it does |
|---|---|
| Screen recording | Allows apps and the extension to take different types of screenshots (screenshot of area, window, or fullscreen). You can always disable this permission in the system or browser permission settings. |
| Video recording | Allows apps and the extension to record screen without audio. You can always disable this permission in the system or browser permission settings. |
| Audio recording Access to the microphone |
Allows apps and the extension to extract and include audio to recorded video. You can always disable this permission in the system or browser permission settings. |
| Web camera recording | Allows apps and the extension to record web camera during video recording. You can always disable this permission in the system or browser permission settings. |
| Clipboard | Allows apps and the extension to copy screenshots and URLs to the uploaded files. |
| File system | Allows apps and the extension to write, create, download, and read files to the user’s local file system at a user-selected location. |
| Context menu | Allows apps and the extension to add items to the context menu to upload or open files via a context menu. Also, to show the main menu of the Chrome extension. |
| Memory metadata | Allows apps or the extension to query metadata about the system's physical memory to record videos. |
| Network metadata | Allows apps or the extension to query metadata about the system's network to upload or download files or check subscription plan. |
| Notifications | Allows apps or the extension to create notifications and display them in the user's system. |
| Printer | Allows apps to print images from the Monosnap image editor. |
| Tabs | Allows the extension to receive access to the actions on the webpage (reloading, closing, opening) to take screenshots of a webpage. |
| Storage | Allows the extension to store settings. |
| All URLs | Allows the extension to receive access to the page content to take screenshots of a webpage. |
Integrated services. You can elect to sign in or sign up to Monosnap account through a linked Networks (i.e., Facebook, Zoom).
If you elect to use Facebook account, we receive a certain profile and account information about you from Facebook. In all cases, the permission page for Facebook will describe the information being shared. Facebook Privacy Policy: https://facebook.com/privacy/explanation.
If you elect to use Zoom account, we receive a certain profile and account information about you from Zoom. We collect only information and data only for user-facing functionality. The table below describes the processing of personal data:
| Types of Personal Data | What we do with it |
|---|---|
| User data: Email, First and Last Name | Allows apps to create a new Monosnap account or connect your Zoom account to Monosnap. |
| Meetings data | Allows apps to automatically create folders related to Zoom Meetings in Monosnap Cloud Storage. If you don't upload any data during the Meeting, the folder will be removed to prevent creating unnecessary empty folders in Monosnap storage. |
We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. You can revoke access to your Zoom account at any time (Monosnap Cloud Storage > Settings > Account > Zoom account > Revoke access). Zoom Privacy Policy: zoom.us/privacy
Third-party Payment Processor. If you make financial transactions (such as when you make a purchase. We use third-party payment processors for all payments:
- Stripe Privacy Policy: https://stripe.com/us/privacy
- Stripe Cookies Policy: https://stripe.com/cookies-policy/legal
- Stripe Privacy Shield Policy: https://stripe.com/privacy-shield-policy
- Apple App Store Privacy Policy link: https://apple.com/privacy/
We don't store credit card details and instead rely on Stripe and Apple App Store for this. In this case, we don't collect any financial information. All financial information is provided to our third-party payments processors and is governed by their privacy policy.
Cookies and Similar Technologies. We use cookies to collect information about your activities automatically. We may use both sessions and persistent cookies. Also, we collect information that your device provides us in connection with your use of Monosnap, such as browser type, type of your device, browser language. We also receive information when your view content on our site, even if you didn't create an account.
Third-Party Analytics. We use Google Analytics Service and Yandex.Metrica. These services help us analyze how users use the Monosnap service.
Google Analytics Privacy Policy: https://policies.google.com/privacy
Yandex.Metrica Privacy Policy: https://yandex.com/legal/metrica_api
All information such as your type of device, version of a browser, and other information is collected and stored by Google and Yandex servers. We don't sell and use this information for advertising. This information helps us providing you better service (select appropriate language at the website, for example) and improve, develop, test the Monosnap service.
How to delete and block Cookies? If you don't accept using cookies in connection with Monosnap, you may delete and disable cookies in your browser's settings. There are some guides for browsers:
However, we must note that disabling cookies will affect the functionality of Monosnap.
Removing account. If you want to remove your Monosnap account, please contact us - support@monosnap.com. We'll confirm your identity and delete the account. When we delete the account, we delete all your account information and all your files in Monosnap cloud storage permanently.
How we use this information?
We don't sell any of your information to anyone for any purposes, and we never will. We use all this information to run Monosnap and provide you better service.
How we protect information?
The security of your information is too important for us. We implement safeguards to keep your information collected safely. Unfortunately, no service is completely secure or error-free. We recommend following the next rules to keep your data safe: choosing a strong password and never telling your password to anyone. To get more information about security at Monosnap, please visit information security page.
If you find a security problem, contact us - support@monosnap.com, and we will fix it immediately.
Changes to Monosnap's Privacy Policy
This Policy may be updated from time to time and are effective immediately posting changes on the website. We may make changes to this Privacy Policy at any time without any special notice. By continue using the Service, you agree to the Policy and all changes. If you don’t accept any of these changes, you will stop using the Service.
How to contact us?
If your company needs custom the Terms and Privacy Policy, please contact sales@monosnap.com to discuss the required features and custom agreement for your company.
If your company needs a zero-trusted solution, please contact sales@monosnap.com to discuss the required features and custom agreement for your company.
If you have any questions about this policy, you can contact us as described below or by email - support@monosnap.com.
_________________________________________________________________________________
Monosnap Inc.
2035 Sunset Lake Road B2; Newark, DE 19702
Date of last revision: April 9, 2022