If there was a malfunction of Monosnap or conflict settings — complete re-installation may save the situation.
⚠️ All your settings including accounts will be removed ⚠️
To completely reinstall Monosnap:
- Quit Monosnap application.
- Copy the command below and paste to the File Explorer:
%userprofile%\AppData\Local
- In the opened window, find and remove Monosnap folder.
- Copy and paste this command to the File Explorer:
%programdata%
- In the opened window, find and remove Monosnap folder.
- Erase Recycle Bin.
- Uninstall Monosnap with Control Panel > Program and Components.
- Install Monosnap again.
After you completely reinstall Monosnap, everything must work fine. In other cases, please let us know about your issue — support@monosnap.com 💌
Troubleshooting
How to fix a “GPU device instance has been suspended” error?
How to fix the issue with your graphic card?
Video preview window didn't open. What to do?
How to fix crashes on Windows x64?
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📥 Download Monosnap
💭 Contact sales to get more information about seamless integration and security features
✉️ Questions, comments, concerns? Contact us: support@monosnap.com